SUPPORT
Need help? Start here.
For anything related to access, billing, or the Bootcamp, contact us at [email protected]. Include the email you purchased with so we can help faster.
Email: [email protected]
Typical reply time: within 24–48 hours
Best info to include: order email + screenshot
Quick fixes (most common)
Try these first — they solve most issues immediately.
- Can’t log in? Use the same email you purchased with. Then try “Forgot password” on the login page.
- Didn’t get access? Check Promotions/Spam. Search your inbox for “Richmond”.
- Video not playing? Disable ad blockers, try another browser (Chrome/Safari), or switch from mobile data to Wi-Fi.
- Sound not working? If the video starts muted, tap the video once to enable sound (mobile browsers block autoplay with sound).
- Checkout issues? Try an incognito window, another card. If it still fails, email us a screenshot.
Important: Please email from the same address you used at checkout.
If you used Apple Hide My Email or a different address, tell us in your message.
Billing & policies
Clear rules upfront avoids confusion later.
- Refunds: All sales are final unless required by local consumer law. If you believe you were charged in error, email support with details.
- Chargebacks: If you have an issue, contact support first. Filing a chargeback without contacting support may result in access being revoked.
- Access: Bootcamp access is provided after purchase. If you can’t access within 15 minutes, email us.
- Disclaimer: This is educational content. Trading involves risk and losses are possible.
Legal note: Trading involves risk. We do not guarantee results or earnings. Past performance is not indicative of future results.
